Trek10

WHO WE ARE

Trek10 builds and manages massively scalable cloud architectures using cutting edge AWS technologies. Headquartered in South Bend, IN, we have a local footprint but operate with a global reach. Today we have customers on four continents and from coast to coast in the United States and a global brand for deep expertise. We are a Premier Tier AWS Consulting Partner with the following AWS Partner Competencies: DevOps, Migration, IoT, and SaaS. We have a focus on designing and building serverless / cloud native and IoT systems, DevOps automation, and providing 24/7 AWS infrastructure support. We are pioneering the future of cloud computing and having a lot of fun while we do it!

To better understand the type of cutting edge work we do for our clients, please take a look at some of our case studies.

The Cloud Operations Engineer is responsible for ongoing maintenance and improvement of Cloud Infrastructure and security monitoring tools, integration of tools with client accounts, and investigating and resolving issues discovered during monitoring. The Cloud Operations Engineer responds to and executes support tickets for the CloudOps and Internal IT teams while providing support to the rest of the organization on CloudOps and Internal IT conventions.

DUTIES AND RESPONSIBILITIES:

  • Respond to and execute CloudOps tickets that do not have a standard procedure or require further action after initial standard procedures
  • Respond to urgent and high priority tickets on an on-call basis for both first and second tier response teams
  • Update documentation and improve training processes for Cloud Operations and IT teams
  • Provide overflow support for the internal IT team, performing internal IT support tasks including responding to IT support tickets, hardware inventory, computer management, employee onboarding/offboarding tasks, security patching, and maintaining internal IT systems
  • Establish and manage integrations of client cloud infrastructure into Trek10’s monitoring tools
  • Assess appropriate thresholds and scopes for monitoring tools as it applies to client environments, and configures the tools accordingly
  • Own the creation, updates, and management of monitors for resources and infrastructure in client accounts including creating new monitors for services as they are released, update existing monitors as needed, and assess changes in existing client environments to determine when new additions or adjustments are needed
  • Prepare audit reports for clients based on various security scans, make recommendations based on findings, and present finding to internal teams or directly to the clients
  • Own the process of communicating with the internal development team to ensure the ongoing improvement of Trek10’s tools to ensure Trek10 is providing the most modern service to clients
  • Own the process of updating internal tools to reflect changes of employee responsibilities and ensure the appropriate parties are notified on issues
  • Manage internal documentation of processes and client information, ensuring all information stays up to date
  • Learn and share knowledge and skills with other Trek10 team members
  • Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions
  • Other duties as assigned

REQUIRED QUALIFICATIONS:

  • 2+ years of general IT experience (programming, hardware, software, etc)
  • At least one Amazon Web Services (AWS) certification
  • Understanding of cloud and infrastructure components
  • Experience with code-defined infrastructure, configuration management tools, and CI/CD
  • Experience with AWS related systems and services

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field.
  • Have an AWS Cloud Practitioner Certification, AWS Cloud Architect Associate, Sysops Associate, or Developers Associate Certification
  • Experience working with 3rd party security tools and ability to detail why it is useful for the org
  • Familiarity with the concept of Agile Project Management or other project management work methodologies
  • Beginner level experience building scalable, automated infrastructure
  • Intermediate level experience with AWS Lambda and “Serverless” systems
  • Beginner level experience working in a consultative, client-facing consulting role
  • Proficient with Google Suite, M365, and related software
  • Linux proficiency certification or similar experience

COMPETENCIES:

  • Communication: The ability to effectively convey information, ideas, and instructions to individuals or groups, both verbally and in writing.
  • Time Management: The ability to effectively plan and organize one's own time in order to meet deadlines, prioritize tasks, and make the most efficient use of time.
  • Self Management: The ability to manage one's own emotions, thoughts, and behavior in different situations.
  • Building Work Relationships: The ability to establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders.
  • Problem Analysis: The ability to identify, understand, and analyze problems in order to find solutions.
  • Technical Expertise: The ability to understand, apply, and stay current with the knowledge, concepts, and practices in a specific field or industry.
  • Planning: The ability to set goals, develop action plans, and effectively allocate resources in order to achieve desired outcomes.

BENEFITS:

  • We are a remote-first company with a lot of flexibility!
  • Medical, dental and company paid vision and telemedicine; Insurance that start on day one of your employment!
  • 401k plan with a healthy company match.
  • Vacation and unlimited sick time.
  • Company paid short-term disability and long-term disability.
  • 9 company paid holidays.
  • Monthly Employee Care stipend to spend on YOU!
  • Annual home office set up and equipment allowance.
  • Have fun! We get together at various locations across the US for team retreats!
  • Robust training and continuous learning environment with lots of team support!
  • Develop a skill set that will set you up for long term professional growth and development!
  • Get paid (of course)! We have competitive salaries!

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Trek10 participates in E-Verify. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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